What is AI in lettings and estate agency?

AI in lettings and estate agency refers to software that automates tasks like answering enquiries, booking viewings, handling maintenance requests, and managing compliance so agents can focus on higher-value work.

Does AI replace letting agents?

No. AI like Felicity handles repetitive tasks so letting agents can focus on relationships, negotiations, and decisions that require human judgement. It works alongside your team, not instead of it.

How does AI handle maintenance requests?

Felicity captures maintenance requests via phone, email, or WhatsApp, triages them based on urgency, gathers information needed from tenants, and triggers the appropriate workflow including contacting contractors and updating landlords.

What guardrails does Felicity have?

Felicity operates within rules set by your agency. It only takes actions you have pre-approved, escalates anything outside its scope to your team, and never makes commitments it is not authorised to make.

Do tenants know they are speaking to AI?

Yes. Felicity is transparent about being an AI assistant. Tenants are informed they are interacting with an automated system, and can always be escalated to a human member of your team.

AI lead qualification for letting agencies

Lettings lead qualification and automated property viewings, handled before your team opens their inbox. Felicity works phone, email, and WhatsApp, 24/7.

Book a Demo

See how Felicity works

Answer instantly, qualify
properly, let faster.

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of prospects qualified autonomously

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of prospects qualified autonomously

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average response time

to a new enquiry

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average response time

to a new enquiry

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of enquiries handled

out of hours

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of enquiries handled

out of hours

Out of hours

Half your enquiries arrive
when nobody's at a desk

Half your enquiries arrive when nobody's at a desk

A prospect who enquires at 9pm on Sunday has usually found three other properties by Monday morning. Around 50% of enquiry volume lands outside office hours.

OFFICE HOURS

00:00

08:00

09:00

17:00

18:00

24:00

Handled by Felicity out of hours

Office hours

How it works

From enquiry to booked viewing, without your team touching it.

Half your enquiries arrive when nobody's at a desk

Answer

Picks up every enquiry in under 20 seconds, on phone, email, or WhatsApp.

Qualify

Asks your qualifying questions conversationally. Answers are stored as structured data.

Score and route

Qualified leads book a viewing automatically. Borderline leads are flagged with a summary for your team.

Rental lead scoring that
fits how your agency lets.

Half your enquiries arrive when nobody's at a desk

Your qualifying questions, your criteria, your tone. Rules can be set per property or across the branch, so every prospect is scored the way your team would score them, then routed accordingly.

Works with

Alto

Street.co.uk

MRI

Loop

Calls answered,
not just emails.

Half your enquiries arrive when nobody's at a desk

Most letting agency software leaves the phone ringing. Felicity answers calls as well as emails and WhatsApps, so the prospect who rings at 7pm gets the same service as the one who emails at 10am.