What is AI in lettings and estate agency?

AI in lettings and estate agency refers to software that automates tasks like answering enquiries, booking viewings, handling maintenance requests, and managing compliance so agents can focus on higher-value work.

Does AI replace letting agents?

No. AI like Felicity handles repetitive tasks so letting agents can focus on relationships, negotiations, and decisions that require human judgement. It works alongside your team, not instead of it.

How does AI handle maintenance requests?

Felicity captures maintenance requests via phone, email, or WhatsApp, triages them based on urgency, gathers information needed from tenants, and triggers the appropriate workflow including contacting contractors and updating landlords.

What guardrails does Felicity have?

Felicity operates within rules set by your agency. It only takes actions you have pre-approved, escalates anything outside its scope to your team, and never makes commitments it is not authorised to make.

Do tenants know they are speaking to AI?

Yes. Felicity is transparent about being an AI assistant. Tenants are informed they are interacting with an automated system, and can always be escalated to a human member of your team.

INTEGRATIONS

Felicity works inside your existing systems

Two-way CRM sync. No CSV exports. No double entry. Your records stay current without your team doing the work.

INTEGRATIONS

Felicity works inside your existing systems

Two-way CRM sync. No CSV exports. No double entry. Your records stay current without your team doing the work.

INTEGRATIONS

Felicity works inside your existing systems

Two-way CRM sync. No CSV exports. No double entry. Your records stay current without your team doing the work.

CRM/PMS integrations

Felicity reads and writes directly to your CRM/PMS.

Every action logged, every record updated.

Felicity reads and writes directly to your CRM/PMS. Every action logged, every record updated.

CRM & PMS

Alto

Contacts, requirements and a Timeline note back to the recording, written into Alto after every call. Viewings land in your diary.

CRM & PMS

MRI Sales & Lettings

Screened prospects, contacts and a note back to the recording, written into MRI after every call. Viewings and appraisals land in your diary.

CRM & PMS

SME Professional

Estate agency software for UK sales and lettings teams. Contacts, requirements, notes kept current after every interaction.

CRM & PMS

Street.co.uk

Sales and lettings CRM built for UK independents. Connect yourself: paste an API token and we verify it on the spot.

CRM & PMS

Loop Software

Sales and lettings software for UK estate agencies. Details written back to Loop after every interaction.

GET IN TOUCH

Don't see yours?

We are adding new integrations regularly. Get in touch and we will let you know what's possible.

Felicity by email

Felicity handles enquiries that come in by email, not just by phone. She reads the email, works out what the sender needs, captures the details, and replies in your branch's voice.

Felicity reads and writes directly to your CRM/PMS. Every action logged, every record updated.

Google

Shared Google inbox, connected by you in setup. She reads the enquiry, captures the details and replies in your branch's voice, from your own address.

Outlook

Shared Microsoft inbox, connected by you in setup. She reads the enquiry, captures the details and replies in your branch's voice, from your own address.

Felicity by message

Felicity qualifies prospects over WhatsApp and text, not just by phone and email. She screens them against your criteria, books the viewing, and follows up on whichever channel they're using.

Felicity reads and writes directly to your CRM/PMS. Every action logged, every record updated.

MESSAGE

Shared LightWork number by default, or your own agency-branded one. She qualifies, books and follows up, with delivered and read status on every message.

MESSAGE

SMS

Shared LightWork number by default, or your own agency-branded one. The fallback when WhatsApp can't be delivered, and the channel some prospects prefer.

Set up in days,
not months.

Connect your CRM/PMS. Felicity links to your existing system. No migration, no rip-and-replace.

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2

Two-way sync. Felicity reads your records and writes back every action she takes. Your CRM/PMS stays current automatically.

Secure by default. Your data is encrypted and never used to train AI models. Find out more on our Security page.

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4

Go live. Felicity is fully integrated into your workflows and automating tasks as soon as you're connected.

Ready to let Felicity handle the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

Book a Demo

AI-powered property management for UK lettings and estate agents.

Subscribe for useful tips and tricks

83 Victoria Street, London, SW1H 0HW

LightWork AI Cyber Essentials Plus certification badge

Ready to let Felicity handle the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

Book a Demo

AI-powered property management for UK lettings and estate agents.

Subscribe for useful tips and tricks

83 Victoria Street, London, SW1H 0HW

Ready to let Felicity handle the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

Book a Demo

AI-powered property management for UK lettings and estate agents.

Subscribe for useful tips and tricks

83 Victoria Street, London, SW1H 0HW

Felicity works inside your existing systems

Felicity works inside your existing systems

Felicity works inside your existing systems

CRM/PMS integrations

Alto

MRI Sales & Lettings

SME Professional

Street.co.uk

Loop Software

Don't see yours?

Felicity by email

Google

Outlook

Felicity by message

Whatsapp

SMS

Set up in days,not months.

1

2

3

4

Ready to let Felicity handle the admin?

Ready to let Felicity handle the admin?

Ready to let Felicity handle the admin?

Set up in days,
not months.