Every Enquiry Answered. Every Viewing Booked.

Every Enquiry Answered. Every Viewing Booked.

Felicity picks up every enquiry, qualifies the prospect, and books the viewing. Across every channel, day or night.

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Oliver Blackwood

Oliver Blackwood

Oliver Blackwood

Hi, Is flat 12 in Kensington Court available for viewing this weekend?

Hi, Is flat 12 in Kensington Court available for viewing this weekend?

Hi, Is flat 12 in Kensington Court available for viewing this weekend?

Felicity AI

Felicity AI

Felicity AI

Hello Oliver! Yes, it is. We have slots available on Saturday at 2 PM or 4 PM. Which would you prefer?

Hello Oliver! Yes, it is. We have slots available on Saturday at 2 PM or 4 PM. Which would you prefer?

Hello Oliver! Yes, it is. We have slots available on Saturday at 2 PM or 4 PM. Which would you prefer?

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Placeholder User Image - LightWork AI

Oliver Blackwood

Oliver Blackwood

Oliver Blackwood

Great! I’ll take the 2PM slot on Saturday.

Great! I’ll take the 2PM slot on Saturday.

Great! I’ll take the 2PM slot on Saturday.

the problem

Half Your Enquiries Arrive Outside Office Hours.

Every missed call is a missed let or sale. Felicity closes the gaps your team can't cover.

Your Day

With Felicity

Enquiries going cold overnight?

Felicity replies to every prospect the moment they get in touch, no matter the time of day.

Hours lost to screening calls?

Felicity qualifies prospects conversationally, checking their details across your criteria.

Viewing scheduling back-and-forth?

Felicity checks availability, proposes times, confirms with all parties, and sends reminders.

Your Day

With Felicity

Enquiries going cold overnight?

Felicity replies to every prospect the moment they get in touch, no matter the time of day.

Hours lost to screening calls?

Felicity qualifies prospects conversationally, checking their details across your criteria.

Viewing scheduling back-and-forth?

Felicity checks availability, proposes times, confirms with all parties, and sends reminders.

works with your existing tools

works with your existing

tools

  • MRI CRM logo
  • loop CRM logo
  • street.co.uk logo
  • MRI CRM logo
  • loop CRM logo
  • MRI CRM logo
  • loop CRM logo
  • street.co.uk logo
  • MRI CRM logo
  • loop CRM logo
  • MRI CRM logo
  • loop CRM logo
  • street.co.uk logo
  • MRI CRM logo
  • loop CRM logo

What felicity does

From Enquiry to Viewing. Handled.

1

1

Prospect gets in touch

Via Rightmove, Zoopla, email, phone, or WhatsApp. Felicity picks it up instantly.

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James Reeves

James Reeves

00:00:02

00:00:02

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James Reeves

00:00:37

Hi James. What’s your maximum monthly budget for rent? How many bedrooms do you need?

Hi James. What’s your maximum monthly budget for rent? How many bedrooms do you need?

2

2

Felicity screens them

Move-in date, occupants, pets, employment, budget are all checked conversationally against your criteria.

3

Captured, booked, transferred.

Criteria captured, slots offered, or handed off cleanly to a human with full context.

Criteria captured, slots offered, or handed off cleanly to a human with

full context.

Call history

Call history

Call recording

Call recording

Answered • 9:45pm

Answered • 9:45pm

View Call Details

View Call Details

02:30

02:30

Call summary

Call summary

James Reeves called about the studio at Station Place, SE1. Moving in 1 June, single occupant, no pets, employed full-time, budget up to £1,200/month. Meets all criteria. Viewing booked for Thursday 8 May at 5:30pm. Confirmation sent via SMS, reminder scheduled.

James Reeves called about the studio at Station Place, SE1. Moving in 1 June, single occupant, no pets, employed full-time, budget up to £1,200/month. Meets all criteria. Viewing booked for Thursday 8 May at 5:30pm. Confirmation sent via SMS, reminder scheduled.

4

CRM and audit updated.

Every call, message, email is recorded and written back to your system of record.

"She [Felicity] tells us every morning: you had 30 enquiries last night, I've contacted them all and requested everything you need to decide whether to book a viewing. Here it is. While we were sleeping."

Joanne Wright

Joanne Wright

Director, Wright Letting and Management

Felicity Closes the Admin.

You Close the Deal.

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Convert More Leads

Felicity responds in seconds, not hours, so fewer enquiries go cold and your viewing diary stays full.

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Free Your Team

Felicity handles screening and scheduling so your negotiators focus on viewings, valuations, and closing deals.

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Win Instructions

Faster response, faster lets. When turnaround time speaks for itself, landlords notice.

LightWork AI inbox showing 3 auto-resolved maintenance requests

Stop Losing Leads
to Slow Replies.

Stop Losing Leads
to Slow Replies.

Have Questions?

Find Answers.

Can Felicity handle Rightmove, Zoopla, and OnTheMarket enquiries automatically?

How does Felicity book viewings for occupied properties?

Does prospect data sync with our property management software?

What guardrails are in place?

What happens when a prospect needs a human?

"She [Felicity] tells us every morning: you had 30 enquiries last night, I've contacted them all and requested everything you need to decide whether to book a viewing. Here it is. While we were sleeping."

Joanne Wright
Joanne Wright

Joanne Wright

Director, Wright Letting and Management

Ready to let Felicity handle the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

83 Victoria Street, London, SW1H 0HW

© 2026 LightWork Holding Ltd. Company No. 15027977 · VAT: GB488579216

propertymark industry supplier badge
SOC 2 badge
ISO/IEC 27001 certification badge

Ready to let Felicity handle
the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

83 Victoria Street, London, SW1H 0HW

© 2026 LightWork Holding Ltd. Company No. 15027977 · VAT: GB488579216

propertymark industry supplier badge
SOC 2 badge
ISO/IEC 27001 certification badge

Ready to let Felicity handle the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

83 Victoria Street, London, SW1H 0HW

© 2026 LightWork Holding Ltd. Company No. 15027977 · VAT: GB488579216

propertymark industry supplier badge
SOC 2 badge
ISO/IEC 27001 certification badge