voice

Always on.
Always on brand.

Always on. Always on brand.

Felicity picks up every call, qualifies the lead, books the viewing, and updates your CRM. Day or night, without a single voicemail.

voice

Always on.
Always on brand.

Felicity picks up every call, qualifies the lead, books the viewing, and updates your CRM. Day or night, without a single voicemail.

the problem

Phone calls are leaking leads.

7:02 PM - Missed call

Prospect calls about a 2-bed in Battersea.

Your team's on viewings. It rings out. They call the next agent on Rightmove.

next day - 11:30 AM - Cold follow-up

Agent sees the missed call, rings back.

No answer. They leave a voicemail. No context on what the caller wanted.

no contact made

Prospect booked a viewing with another agency.

They called three agents. They booked a viewing with the one who picked up.

the solution

With Felicity, the same call goes like this

7:02 PM - Answered instantly

Felicity answers the call. Prospect is qualified against your criteria.

Books a Saturday 2pm viewing. Sends SMS confirmation. Lead lands in your inbox, fully screened.

the problem

Phone calls are leaking leads.

7:02 PM - Missed call

Prospect calls about a 2-bed in Battersea.

Your team's on viewings. It rings out. They call the next agent on Rightmove.

next day - 11:30 AM - Cold follow-up

Agent sees the missed call, rings back.

No answer. They leave a voicemail. No context on what the caller wanted.

no contact made

Prospect booked a viewing with another agency.

They called three agents. They booked a viewing with the one who picked up.

the solution

With Felicity, the same call goes like this

7:02 PM - Answered instantly

Felicity answers the call. Prospect is qualified against your criteria.

Books a Saturday 2pm viewing. Sends SMS confirmation. Lead lands in your inbox, fully screened.

Hear felicity

Listen to her work

Real-world voice samples across the workflows your team runs every day. Same voice, same polish, every call.

Lettings enquiry

2:00

Sales enquiry

1:35

Market appraisal

1:30

Maintenance triage

1:12

Lettings enquiry

Amy knows where she wants to live. Felicity makes it happen.

0:00
Felicity0:00

Hi, you're through to LightWork. How can I help you today?

Lettings enquiry

Sales enquiry

Market appraisal

Maintenance triage

Lettings enquiry

Amy knows where she wants to live. Felicity makes it happen.

0:00
Felicity0:00

Hi, you're through to LightWork. How can I help you today?

Lettings enquiry

Sales enquiry

Market appraisal

Maintenance triage

Lettings enquiry

Amy knows where she wants to live. Felicity makes it happen.

0:00
Felicity0:00

Hi, you're through to LightWork. How can I help you today?

hANDLED end-to-end

hANDLED

end-to-end

0%
0%

of in-scope calls resolved without human input

pickup time

<1s

<1s

sub-second answer on every call

availability

24/7

24/7

including out-of-hours

audit trail

0%
0%

of calls transcribed and scored

HOW IT WORKS

Every call. Handled end-to-end.

1

Caller dials in.

Felicity answers in seconds, in your

branch's tone of voice.

Placeholder User Image - LightWork AI

Abigail Shaw

00:00:01

Placeholder User Image - LightWork AI

Abigail Shaw

00:00:14

Hi, Is flat 12 in Kensington Court available for viewing this weekend?

2

Intent Identified

Lettings, sales, appraisal, maintenance,

and queries are routed automatically.

3

Captured, booked, transferred.

Criteria captured, slots offered, or handed off cleanly to a human with full context.

March 2026

S

M

T

W

T

F

S

27

4

11

18

25

26

19

12

5

28

27

20

13

6

29


28

21

14

7

30

29

22

15

8

1

30

23

16

9

2

31

24

17

10

3

Call history

Call recording

Answered • 6:23 PM

View Call Details

09:30

Call summary

Abigail inquired about the property in Kensington Court. She meets all criteria and is available for a viewing on 1 June.

4

CRM and audit updated.

Every call transcribed, scored, and written back to your system of record.

1

Caller dials in.

Felicity answers in seconds, in your

branch's tone of voice.

James Reeves

00:00:01

3

Captured, booked, transferred.

Criteria captured, slots offered, or handed off cleanly to a human with full context.

March 2026

S

M

T

W

T

F

S

27

4

11

18

25

26

19

12

5

28

27

20

13

6

29


28

21

14

7

30

29

22

15

8

1

30

23

16

9

2

31

24

17

10

3

4

CRM and audit updated.

Every call transcribed, scored, and written back to your system of record.

Call history

Call recording

Answered • 6:23 PM

View Call Details

09:30

Call summary

Abigail inquired about the property in Kensington Court. She meets all criteria and is available for a viewing on 1 June.

Hi, Is flat 12 in Kensington Court available for viewing this weekend?

2

Intent Identified

Lettings, sales, appraisal, maintenance, and queries are routed automatically.

WHAT FELICITY HANDLES

Across your funnel.

Voice plugs into the workflows your team already runs: lettings, sales, appraisals. All feeding the same inbox.

Lettings enquiries

Qualify tenants, book viewings, confirm by SMS.

Budget, move-in date, must-haves

Live viewing slots offered on the call

WhatsApp / SMS confirmation

Sales enquiries
Market appraisals
Maintenance triage
Lettings enquiries

Qualify tenants, book viewings, confirm by SMS.

Budget, move-in date, must-haves

Live viewing slots offered on the call

WhatsApp / SMS confirmation

Sales enquiries
Market appraisals
Maintenance triage
Lettings enquiries

Qualify tenants, book viewings, confirm by SMS.

Budget, move-in date, must-haves

Live viewing slots offered on the call

WhatsApp / SMS confirmation

Sales enquiries
Market appraisals
Maintenance triage

WHY IT WORKS

Built for property
phones, not generic AI

Built for property phones, not generic AI

3d location icon - LightWork AI

Sounds like your team

Branch-aware tone, accent, and pace. Uses your scripts, your knowledge base.

3d phone icon - LightWork AI

Never goes to voicemail

Sub-second pickup, 24/7. Out-of-hours rules route calls differently after hours.

3d briefcase icon - LightWork AI
3d briefcase icon - LightWork AI

Knows your business

Grounded in your knowledge base. Won't invent stock, prices, or availability.

3d shield icon - LightWork AI

BUILT FOR PROPERTY DATA

Your data, your rules.

Per branch isolation

Your data, agents, and recordings stay scoped to your branches.

Recordings encrypted

Encrypted at rest in Google Cloud, accessed via short-lived signed URLs only.

Full audit trail

Every call transcribed, scored, and reviewable.

Have Questions?

Find Answers.

Does Felicity sound like a real person?

Does this work outside office hours?

What happens if the caller needs to speak to a human?

What types of calls can Felicity handle?

What guardrails are in place?

Is call recording compliant?

Ready to let Felicity handle the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

83 Victoria Street, London, SW1H 0HW

© 2026 LightWork Holding Ltd. Company No. 15027977 · VAT: GB488579216

propertymark industry supplier badge
SOC 2 badge
ISO/IEC 27001 certification badge

Ready to let Felicity handle
the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

83 Victoria Street, London, SW1H 0HW

© 2026 LightWork Holding Ltd. Company No. 15027977 · VAT: GB488579216

propertymark industry supplier badge
SOC 2 badge
ISO/IEC 27001 certification badge

Ready to let Felicity handle the admin?

Book a walk-through to see exactly how Felicity can streamline your property operations

83 Victoria Street, London, SW1H 0HW

© 2026 LightWork Holding Ltd. Company No. 15027977 · VAT: GB488579216

propertymark industry supplier badge
SOC 2 badge
ISO/IEC 27001 certification badge