Felicity picks up tenant emails and WhatsApps, triages the query, and routes it to the right person on your team. Automatically.
From scattered messages to
seamless operations
Lettings teams spend hours responding to tenant emails, chasing contractors, and managing updates. Felicity automates the repetitive stuff while keeping your team in control.
Meet Felicity, your
operational assistant
Anything unusual or sensitive gets escalated to your team with full context and a safe suggested next step. You decide what unusual or sensitive looks like for you, your branch, and your clients. Custom rules, custom routing, based on how you want your brand represented.
01
Capture
All tenant emails and WhatsApps are centralised in one inbox.
02
Understand
Felicity identifies intent, tenant details, and urgency.
03
Progress
Gather information and trigger actions using your internal rules.
04
Inform
Sends timely updates to residents and stakeholders.
05
Escalate
Hands off complex cases to your team with summaries.
