LightWork AI turns resident conversations into completed work, automatically handling emails and WhatsApps so your team can focus on what matters.
Property teams spend hours responding to resident emails, chasing contractors, and managing updates. LightWork AI automates these repetitive tasks while keeping your team in control.
Your operational copilot
for resident management
LightWork AI reads incoming emails and WhatsApps, understands intent, gathers the right details, and executes workflows based on your policies. Your team stays in control, only handling exceptions or approvals.
Faster responses
Instant acknowledgement and resolution
Cleaner case history
Complete audit trail with context
Fewer missed messages
Every conversation captured and tracked
More time for high-value work
Focus on what truly matters
Meet Felicity, your
operational assistant
Felicity greets residents, verifies details, collects evidence, and keeps everyone informed.
If something is unusual or sensitive, she escalates it to your team with full context and suggested next steps.
01
Capture
All resident emails and WhatsApps are centralised in one inbox.
02
Understand
LightWork identifies intent, resident details, and urgency.
03
Progress
Gather information and trigger actions using your internal rules.
04
Inform
Sends timely updates to residents and stakeholders.
05
Heading
Hands off complex cases to your team with summaries.
Start simple and prove value fast
Resident Desk handles frontline contact on email and WhatsApp, giving you:
24/7 instant acknowledgement
and triage
Answers to common questions and
self-service guidance
Smart reminders so tasks
complete on time
Always available
Residents get helpful responses at any hour
Less time wasted
Fewer back-and-forths
Single source of truth
Every Action logged
Human-in-the-loop
You approve what matters
Safe rollout
Start small, expand gradually
See Measurable Results
We measure these with you and review progress weekly.
Built-in knowledge management that stays accurate
Resident Help Desk draws from your internal FAQs and policy documents. When conflicting information arises, LightWork flags it and helps your team resolve it automatically, prioritising the most relevant or recently updated entry.
