Felicity keeps a complete record of each conversation. So when you need evidence, it's already there.
Every conversation on the record
Built for the legislation
Under the Renters' Rights Act, you need a record of what was said, when, and by whom.
Secure by design
Encrypted at rest in Google Cloud, accessed via short-lived signed URLs only.
Full audit trail
Every call transcribed, scored, and reviewable, when you need it.
How Felicity keeps the record
01
Capture
Felicity handles the conversation, on the phone, over email, or on WhatsApp.
02
Record
Every call is recorded, transcribed, and scored. Every message and every action Felicity takes is timestamped as it happens.
03
Review
It's all reviewable in your inbox and written back to your system of record.
trust & security
Built for UK property law.
Audited to international standards.
ISO 27001
Certified to the international standard for information security management.
SOC 2
Independently audited controls for security, availability, and confidentiality of customer data.
GDPR
UK data residency, retention policies and subject access requests handled as standard.
