Felicity handles enquiries, viewings, and maintenance triage, across phone, email, and WhatsApp. Your team always stays in control.
Connected on Every Front.
Felicity answers, routes, and resolves instantly.
Tenants and prospects can reach Felicity on WhatsApp. Same response quality, same audit trail.
Enquiries from Rightmove, Zoopla, OnTheMarket, and direct email. Felicity replies, qualifies, and logs everything to your CRM.
Phone
Felicity picks up every call, screens prospects, books viewings, and triages maintenance. Day or night.
works end-to-end, not just ticketing
Felicity doesn't just log the enquiry. She triages the request, qualifies the prospect, books the viewing, and updates your CRM, automatically.
knows your criteria
Every branch sets its own qualifying questions, maintenance thresholds, and escalation rules. Felicity follows them.
your team makes the calls
Felicity handles the volume. Your negotiators and managers make the decisions. Escalations land with full context.
Audit Trails by Default
Every call, email, and WhatsApp message is transcribed, logged, and written back to your system of record.
Old way vs. with Felicity
Enquiry response
Hours to respond
Responds within 20 seconds
Out-of-hours coverage
Voicemail
Fully handled
Viewing booking
Manual back-and-forth
Booked and confirmed instantly
Maintenance triage
Emails pile up, team chases
Triaged, prioritised, routed
CRM updates
Fragmented, double-entry
Live, two-way sync
Tailored to Your Portfolio
Lettings
Every enquiry screened, qualified, and booked. Across portals, phone, email, and WhatsApp.
