Felicity picks up every lettings enquiry, qualifies it, and books a viewing before your team opens their inbox. Phone, email, and WhatsApp, 24/7.
the problem
Enquiry comes in
Felicity responds in under 20 seconds, any hour, any day.
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2
Prospect qualified
Screened against your criteria, scored, and prioritised at first contact.
3
4
Reminders go out
24 hours and 1 hour before, to prospect and letting manager. Fewer no-shows.
Outcome recorded
Follow-up sent, result logged in the CRM, next steps flagged. Edge cases escalate.
5
Qualification first, booking second
Booking tools fill your diary with anyone who clicks a link. Felicity qualifies against your criteria before a viewing is offered, so negotiators only meet prospects worth meeting.
Coordination handled
Occupied property? Felicity notifies the tenant, checks their availability, and shares access instructions. No three-way email chains.
Records that keep themselves
Every conversation, booking, reminder, and outcome is logged automatically. Your CRM stays up to date without anyone typing notes at 6pm.
Your rules, not ours
Qualifying questions, lead scoring, tone, and agents per branch are all customisable, so Felicity fits your agency out of the box.
customer spotlight
What Wright Lettings saw in 28 days
Prospects Qualified Autonomously
average response time, down from ~3 hours
Average Response Time (down from 3 hours)
conversations handled
Joanne Wright
Director · Wright Letting and Management
