Question 1

What is AI in lettings and estate agency?

Accepted Answer

AI in lettings and estate agency refers to software that automates tasks like answering enquiries, booking viewings, handling maintenance requests, and managing compliance so agents can focus on higher-value work.

Question 2

Does AI replace letting agents?

Accepted Answer

No. AI like Felicity handles repetitive tasks so letting agents can focus on relationships, negotiations, and decisions that require human judgement. It works alongside your team, not instead of it.

Question 3

How does AI handle maintenance requests?

Accepted Answer

Felicity captures maintenance requests via phone, email, or WhatsApp, triages them based on urgency, gathers information needed from tenants, and triggers the appropriate workflow including contacting contractors and updating landlords.

Question 4

What guardrails does Felicity have?

Accepted Answer

Felicity operates within rules set by your agency. It only takes actions you have pre-approved, escalates anything outside its scope to your team, and never makes commitments it is not authorised to make.

Question 5

Do tenants know they are speaking to AI?

Accepted Answer

Yes. Felicity is transparent about being an AI assistant. Tenants are informed they are interacting with an automated system, and can always be escalated to a human member of your team.

Ready to let Felicity handle the admin?

Ready to let Felicity handle the admin?

Ready to let Felicity handle the admin?