For UK letting agents and property managers

Your inbox at 9am.

Already handled.

Your inbox at 9am.

Already handled.

Your property operations. Automatically triaged, replied to, and ready for your team to approve. Arrive to outcomes, not admin.

Book a demo

Watch 2-min overview

LightWork

LightWork

AI

AI

MAIN

MAIN

Home

Home

Inbox

Inbox

OPERATIONS

OPERATIONS

Maintenance

Maintenance

Prospects

Prospects

Valuations

Valuations

Compliance

Compliance

Surveying

Surveying

Call monitoring

Call monitoring

Arrears

Arrears

Moving in

Moving in

SM

SM

Sarah Mitchell

Sarah Mitchell

Property Manager

Property Manager

14 Maple Court, E1 6AN

14 Maple Court, E1 6AN

James Cooper

James Cooper

Tenant

Tenant

5

5

Contractor

Contractor

5

5

Landlord

Landlord

2

2

13 FEB

13 FEB

JC

JC

James Cooper

James Cooper

The boiler has completely stopped working. No hot water or heating at all. It's freezing in here.

The boiler has completely stopped working. No hot water or heating at all. It's freezing in here.

9:15 AM

9:15 AM

Felicity

Felicity

I'm sorry to hear that, James. I've logged

this as an emergency maintenance request (ref:MNT-2024-0847). I'm contacting our

registered gas engineer now.

I'm sorry to hear that, James. I've logged

this as an emergency maintenance request (ref:MNT-2024-0847). I'm contacting our

registered gas engineer now.

9:17 AM

9:17 AM

Action needed: Review quote

Action needed: Review quote

HeatPro Engineering has quoted £450 for PCB board replacement on the boiler. Landlord approval required before work proceeds.

HeatPro Engineering has quoted £450 for PCB board replacement on the boiler. Landlord approval required before work proceeds.

Review quote

Review quote

Type a message…

Type a message…

WhatsApp

WhatsApp

WORK ORDER

WORK ORDER

MNT-2024-084…

MNT-2024-084…

Intake

Intake

Visits

Visits

3

3

Completion

Completion

MAINTENANCE ISSUE

MAINTENANCE ISSUE

Status

Status

Follow ups

Follow ups

Urgency

Urgency

Emergency

Emergency

Category

Category

Heating

Heating

Subcategory

Subcategory

Boiler breakdown

Boiler breakdown

Description

Description

Boiler PCB board failure. No heating or hot water. Temporary electric heaters provided. Replacement part on order.

Boiler PCB board failure. No heating or hot water. Temporary electric heaters provided. Replacement part on order.

Media

Media

Photo received

Photo received

WORK ORDER

WORK ORDER

Created

Created

13 Feb 2026, 09:1…

13 Feb 2026, 09:1…

View in maintenance

View in maintenance

For UK letting agents and property managers

Your inbox at 9am.

Already handled.

Your property operations. Automatically triaged, replied to, and ready for your team to approve. Arrive to outcomes, not admin.

Book a demo

Watch 2-min overview

LightWork

AI

MAIN

Home

Inbox

OPERATIONS

Maintenance

Prospects

Valuations

Compliance

Surveying

Call monitoring

Arrears

Moving in

SM

Sarah Mitchell

Property Manager

14 Maple Court, E1 6AN

James Cooper

Tenant

5

Contractor

5

Landlord

2

13 FEB

JC

James Cooper

The boiler has completely stopped working. No hot water or heating at all. It's freezing in here.

9:15 AM

Felicity

I'm sorry to hear that, James. I've logged

this as an emergency maintenance request (ref:MNT-2024-0847). I'm contacting our

registered gas engineer now.

9:17 AM

Action needed: Review quote

HeatPro Engineering has quoted £450 for PCB board replacement on the boiler. Landlord approval required before work proceeds.

Review quote

Type a message…

WhatsApp

WORK ORDER

MNT-2024-084…

Intake

Visits

3

Completion

MAINTENANCE ISSUE

Status

Follow ups

Urgency

Emergency

Category

Heating

Subcategory

Boiler breakdown

Description

Boiler PCB board failure. No heating or hot water. Temporary electric heaters provided. Replacement part on order.

Media

Photo received

WORK ORDER

Created

13 Feb 2026, 09:1…

View in maintenance

Trusted by Property Teams

Felicity is your

AI agent for property ops.

She handles maintenance, tenant comms, compliance, and viewings across the channels your tenants use. All while you sleep.

1,276

Conversations handled in the last 28 days

80%

Prospects qualified

autonomously

50%

Enquiries handled outside office hours

<20s

Average response time (exc. server time)

Based on live client data.
Wright Letting & Management.

Based on live client data.
Wright Letting & Management.

Based on live client data. Wright Letting & Management.

BEFORE & AFTER

Monday morning.

Two very different realities.

Your team still makes the decisions.

Felicity handles everything in between.

For Sales and Lettings Teams

Enquiries qualified, viewings booked, automatically. Your agents focus on closing, not chasing.

For Property Management Teams

Without Felicity

30+ weekend enquiries sitting unread, some already gone cold.

Manually calling and texting every prospect to confirm viewings.

Monday morning spent chasing Saturday's emails.

With Felicity

Every enquiry contacted and qualified
by Monday 9am.

Booked and confirmed in seconds. Calendar updated. No-shows chased.

You arrive to a full diary, not a full

inbox.

At 4.2 hour response times, that's an average of 2 lost viewings per week

For Sales and Lettings Teams

Enquiries qualified, viewings booked, automatically. Your agents focus on closing, not chasing.

Without Felicity

30+ weekend enquiries sitting unread, some already gone cold.

Manually calling and texting every prospect to confirm viewings.

Monday morning spent chasing Saturday's emails.

With Felicity

Every enquiry contacted and qualified
by Monday 9am.

Booked and confirmed in seconds. Calendar updated. No-shows chased.

You arrive to a full diary, not a full

inbox.

At 4.2 hour response times, that's an average of 2 lost viewings per week

For Property Management Teams

Jobs handled, deadlines chased, tenants kept in the loop. Your team focuses on the people, not the paperwork.

Without Felicity

40 minutes of admin per maintenance job. Calling tenants, chasing contractors, logging updates.

Pulling expiry reports, emailing contractors, chasing tenants for access.

Compliance deadlines tracked in spreadsheets, chased by memory.

With Felicity

Felicity triages, assigns, and tracks to resolution. Your PM just approves.

Flagged 30 days out. Contractor booked. Tenant notified. Certificate collected.

Reminder sent on day 1. Escalated if unresolved. Nothing expires unnoticed.

Agents spend just 30% of their time with clients. The rest is admin.

CAPABILITIES

One AI assistant across your core workflows.

Other tools show you the problem. Felicity fixes it. She triages, assigns, chases, confirms, and follows up until it's resolved.

Prospect Management

Every sales and lettings enquiry screened, qualified, and booked. 24/7, across Rightmove, Zoopla, and OnTheMarket.

Maintenance & Work Orders

Compliance Tracking

Tenant Communications

James Cooper

JC

James Cooper

Hi, Is flat 12 in Kensington Court available for viewing this weekend?

9:15 AM

Felicity

Hello James! Yes, it is. We have slots available on Saturday at 2 PM or 4 PM. Which would you prefer?

9:16 AM

JC

James Cooper

Great! I’ll take the 2PM slot on Saturday.

9:17 AM

Type a message…

WhatsApp

Prospect Management

Every sales and lettings enquiry screened, qualified, and booked. 24/7, across Rightmove, Zoopla, and OnTheMarket.

James Cooper

JC

James Cooper

Hi, Is flat 12 in Kensington Court available for viewing this weekend?

9:15 AM

Felicity

Hello James! Yes, it is. We have slots available on Saturday at 2 PM or 4 PM. Which would you prefer?

9:16 AM

JC

James Cooper

Great! I’ll take the 2PM slot on Saturday.

9:17 AM

Type a message…

WhatsApp

Maintenance & Work Orders

Compliance Tracking

Tenant Communications

Prospect Management

Every sales and lettings enquiry screened, qualified, and booked. 24/7, across Rightmove, Zoopla, and OnTheMarket.

James Cooper

JC

James Cooper

Hi, Is flat 12 in Kensington Court available for viewing this weekend?

9:15 AM

Felicity

Hello James! Yes, it is. We have slots available on Saturday at 2 PM or 4 PM. Which would you prefer?

9:16 AM

JC

James Cooper

Great! I’ll take the 2PM slot on Saturday.

9:17 AM

Type a message…

WhatsApp

Maintenance & Work Orders

Compliance Tracking

Tenant Communications

CUSTOMER SPOTLIGHT

Results from real teams

Joanne Wright

Director · Wright Letting and Management

"She tells us every morning: you had 30 enquiries last night, I've contacted them all and requested everything you need to decide whether to book a viewing. Here it is. While we were sleeping."

96%

Prospects Qualified Autonomously

58%

of total volume

handled out-of-hours

~14s

Average Response Time (exc. server time)

How Wright Lettings Maximises
the Weekend with Felicity AI

Read the full case study

INTEGRATIONS

Works with your
existing CRM

Live, 2-way sync with your CRM.
No CSV exports. No double entry.

Using a different CRM? Talk to our team

faq

Common questions

What is Felicity?

Which CRMs do you integrate with?

How long does setup take?

Is my data secure?

Does Felicity replace my property managers?

How much does it cost?

Can Felicity handle calls, not just text?

What audit trail does Felicity create?

We already use a maintenance ticketing system. Where does Felicity fit?

Ready to let Felicity handle the admin?

Book a 20-minute walkthrough to see exactly what Felicity would handle for your team.

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83 Victoria Street, London, SW1H 0HW

83 Victoria Street, London, SW1H 0HW