AI Handles Resident Enquiries and Requests
Reads and replies to resident messages instantly across email, WhatsApp, and web chat
Automatic responses 24/7, 365 days a year
Escalates only when human judgement is needed
Result: Faster responses, cleaner records, and no missed messages.
AI Manages Maintenance from Start to Finish
Logs repair issues and categorises urgency
Assigns contractors and confirms access automatically
Updates residents with progress in real time
Result: Fewer delays, happier residents, and full visibility for managers.
AI Ensures Your Property is Fully Compliant
Sends polite reminders for rent and arrears
Prompts early renewals and updates tenancy records
Tracks certificate expiry dates and sends reminders for renewals
Result: Constant reminders, renewals managed seamlessly, and fully compliant.
FEATURES
From Messages to Jobs.
Felicity Handles Everything.
Customer Enquiries
Felicity knows everything you give her. Share more, do more
Scheduling Meetings
Automates your engagements with real-time updates for your team
Automating Payments
Chases your payments, and tracks all transactions effortlessly
Prospect Qualification
Let Felicity confirm genuine interest for you
Work Orders
Effortlessly manages in real-time automating work orders away
Multilingual Communication
Felicity eases the language barriers of global tenants in your portfolio
Why Property Managers
Use LightWork AI
Automates up to 80% of Repetitive Admin Work
Focus on high level service and growth while LightWork AI handles routine tasks.
Improves Resident Satisfaction
Instant responses, transparent updates, and consistent service across every property.
Built for UK Property Teams
GDPR compliant, designed around UK tenancy law and lettings operations.
Property Management on Autopilot.
No More Busywork.
Lettings
Make it effortless for prospective tenants to view and explore managed properties.
Up to 40%
Increase in prospects
Maintenance
Felicity manages maintenance, assigns contractors, and provides real-time updates for you to review.
Up to 90%
Of work orders handled by Felicity
Seamless Integrations
Our Open API ensures LightWork AI seamlessly integrates with your current systems.
24/7
Response to enquiries
Enhancing Efficiency.
See the Difference.
Up to 80%
of administrative tasks automated
100x Faster
replies to tenants
3+ Hours
saved each day
Secure & Private.
Always.
Only the info you provide is used, everything else is sealed & secured.
Felicity only uses what you share with end-to-end encryption for client privacy.
